Flor Banks, Licensed Massage Therapist

Fairbanks, Alaska

COVID-19 Instructions and New Procedures


Dear clients:

Unfortunately, I am currently closed and unable to take bookings at this time due to the recent COVID-19 outbreak. 

This is a difficult time for my business.  Some of you have asked how they can continue to support my business and the answer is to consider purchasing a gift card to somebody else or for a future appointment.  This eCards do not have expiration date.

Below are the new office procedures and instructions.

I thank you for your patience and support. Be safe.




COVID-19 General Descriptions

Instructions and New procedures


Please be aware that even the best scientists and doctors are still unsure, with such a new virus, just how the virus spreads and what measures will prevent the spread, and that therefore, although the therapist is  taking all necessary and advisable precautions, and is having the clients take all necessary and advisable precautions, therapist simply cannot guarantee that if client comes to the appointment, he/she is 100% protected from the virus.

Therapist is requesting clients with compromised immune systems or clients in other elevated at-risk categories to wait a little bit longer before starting massage sessions again.

If client is willing to abide by the protective measures that the therapist requires on clients to practice during the visit, the therapist welcomes you, the client, to her practice.

Office Policies, Procedures and Instructions

Amid the ongoing uncertainty of COVID-19, therapist is implementing new procedures/policies to offer better protection to the clients. Therapist hopes this will alleviate any stress and hesitation client may has about an upcoming appointment.


  1. Client must wear a cloth mask during the appointment at all times.
  2. Massage appointments will not be extended beyond the requested appointment time to leave enough time in between clients to sanitize the room.
  3. All the appointments will start and end on time so there is no client overlap in the waiting area.
  4. Therapist is requesting clients with compromised immune systems or clients in other elevated at-risk categories to wait a little bit longer before starting massage sessions again.

Payment of services

All services will be pre-paid services to eliminate possible ways of contamination.

Communication/interaction with clients

Please be aware that because of the possibility of transmission of the virus, there were not going to be any more shaking of hands or hugging.

There won’t be any casual conversation with the client during the visit.  General conversation through the session will be kept to minimal.  The coronavirus might spread when people talk.

Therapist will love to hear from clients and what is happening in the client’s lives. Please communicate through email or text or phone conversations and let her know how you are doing and what is happening in your life but do not do it during the visit.


Massage is not an appropriate care for infectious or contagious illness. If client is not feeling well, even if may be allergies or a regular cold, please cancel your appointment.

If client needs to reschedule for whatever reason, and especially if client is not feeling well, therapist understands and requests that client contact her as soon as possible.

To further support the clients, there will be no penalties for cancellations at this time if cancellation happens with more than 24 hours. Cancellation fee will be waived if this is not the client’s third or more times of canceling at the last minute.


If client arrives late, the session will be shortened in order to finish on time for the next appointment. Client will be responsible for the “full” session. Out of respect and consideration to your therapist and other clients, please plan accordingly and be on time.

No shows

If client does not show up for his/her appointment, client will be charged for the “missed” session because therapist will not have time to find somebody else to use that appointment time. 

Treatment Room & Office Readiness


  • All non-essentials were removed from the treatment room to keep surfaces clean for the health of all the clients and the therapist.
  • No water bottles will be provided anymore, if you would something to drink, please bring your own.


  • Deep cleaning of all spaces in the treatment room are done daily using EPA-approved cleaning products and on all surfaces in the room, top to bottom following the disinfectant contact time, per the product manufacturer.
  • Please be aware that therapist doesn’t know if the building bathrooms are Covid-19 compliant. The cleaning of the building bathrooms is a service provided by the owners of the building. Please be aware that therapist cannot guarantee its disinfestation/sanitation.  Therapist will be spraying disinfectant to the female’s bathroom surfaces frequently.
  • Therapist is washing all linens, blankets thoroughly and cleaning any holding receptacles for dirty laundry Therapist is ensuring there is a separate storage location between fresh linens and the dirty ones.
  • Therapist is cleaning bolsters, tables, chairs, and stools as directed by the CDC and product manufacturer.
  • Therapist is cleaning light fixtures and switches; doorknobs, door, and door frames. Therapist is vacuuming the floor once a day and spraying disinfectant in between clients.


  • Therapist has hand sanitizer, disinfectant, and facial tissues available and also disposable paper towels to use when handling doorknobs.
  • Therapist has a plastic basket for clients to put their clothes on/in. Client will not put their clothing over the furniture or on the floor.
  • Client will remove their shoes at the entrance of the room in the container available for it.
  • Therapist is turning on an air purifier before client arrives.

In-Session Protocols

New protocols

  • Taking the client’s temperature
  • Client and therapist will wear a mask at all times during the visit

Therapist Preparedness

  • Hygiene protocols remain standard and customary. 
  • Therapist will have mask on and adjusted before client arrives. To further protect clients, therapist will wear a bib apron that will be changed between clients. 
  • Practitioner will take her own temperature before each work day begins to ensure she is not presenting with any coronavirus symptoms.
  • Treatment table setup will look largely the same, linens/blanket will be turned over completely for each client. The heating pad will be under a fitted medical grade table cover that will be disinfected before and after.

Client Arrival and Intake

  • Client will wear a cloth mask at all times. 
  • No other family member will be allowed to stay.
  • Client will call or text therapist upon arrival and wait outside the establishment.
  • Client will wait for therapist to invite him/her into the building.
  • Client will wash his/her hands upon arrival to the second floor before seeing therapist.
  • Therapist will verify that client has a face mask.
  • Therapist will use a no-contact thermometer to take the client’s temperature upon arrival.  If client’s temperature is 100°F or higher, therapist will re-schedule appointment for 14 days later.
  • Therapist will initiate doorway screening checklist questions:
    • Have you been confirmed positive for COVID-19 in the last 14 days?
    • Are you currently experiencing, or have you recently experienced, any acute respiratory illness or flu like symptoms, such a fever, cough, sore throat, or shortness of breath in the last 14 days?
    • Have you been in close contact with anyone who has been diagnosed with COVID-19 or has coronavirus-type symptoms in the last 14 days?
    • Have you (or anybody in your close circle) traveled out of state in the last 14 days?
  • Therapist will ask client to use hand sanitizer before going to the treatment room and ensure that it’s applied liberally and properly.
  • Client will share health history or symptoms and keep personal conversation to the minimal during the visit.
  • Therapist will discuss with the client their comfort in wearing a face covering during the session.    Please note:
    • Therapist’s face mask, may protect client from getting sick from therapist;
    • Client’s face mask, may protect therapist from getting sick from client
    • Client will wear the mask during the session per State mandate.
  • Therapist will give instructions to client on how to proceed with the session, including new direction on where to place clothing.
  • Room has been fully sanitized, but client is also welcome to wipe down any surfaces again.
  • Facial massage will not be provided during this time.
  • Therapist will deliver any customary pre-massage instructions to clients before leaving them to disrobe to their level of comfort.
  • Therapist will wash hands thoroughly, up to the elbows, using CDC guidelines before returning to the room.

During the Session

  • Face down position could be uncomfortable for some clients. Ask therapist if would like a pillowcase or just move your face to the side as necessary.
  • If client notes a discomfort while wearing the mask in the facing up position, ask the therapist and she may consider using side-lying positioning to address the lateral and posterior aspects of the body.
  • Therapist will remove her gloves before leaving the room and will use hand sanitizer, also she will use a paper towel to open and close the treatment room door while leaving the room.

Post-Session Protocol

Therapist Sanitation Protocols

  • Upon leaving the treatment room therapist will do her hand-washing protocol from hands to elbows following best practices guidelines while the client dresses.
  • Clients will pre-paid sessions so there is not exchange of money or credit card.
  • Therapist will not remove her face mask until the client is gone.
  • If therapist needs to touch anything belonging to the client, she will do so using a pair of disposable gloves. Once the client leaves, therapist will remove her apron, folding it in on itself and keeping the soiled surfaces inside. Apron will be added to the dirty laundry. Therapist will wash her hands again before removing her face mask.
  • Hand hygiene after removing PPE or clothing is particularly important to remove any pathogens that might have been transferred to bare hands during the removal process. For the removal of mask, the CDC says you must wash your hands both before and after removal. 
  • Therapist will begin room sanitation.

Post-Session Client Interaction

  • Client will call threrapist and therapist will call a client if either starts showing any apparent COVID-19 symptoms.

Post-Session Sanitation

Therapist will take 30 minutes in between clients to clean and disinfect the room. It takes 10 minutes for some cleaning products to effectively kill pathogens.

Room Turnover Sanitation Protocols

  • Therapist will have an air purifier on while she is working.
  • Therapist will remove all table setup items; fold linens in on themselves and place in lined, lidded hamper.
  • Therapist will use hospital grade, EPA-approved disinfectants to clean anything the client came in contact with, including tables, face cradle, stool, bolsters, door knobs, side tables, chairs, etc. Therapist will follow the product manufacturer’s recommendations for contact time (or how long a surface must stay visibly wet before the disinfectant destroys the pathogen). For some products, this can be 10 minutes.
  • Therapist will clean all dispensers around the office, like oils, lotions, and sanitizer dispensers.
  • This process includes cleaning:
    • Hard Surfaces: If surfaces are dirty, therapist will clean with a cleaner prior to disinfection. For disinfection, therapist will use EPA-approved disinfectants for use against the virus that causes COVID-19. Therapist will follow the manufacturer’s instructions for all cleaning and disinfection products for concentration, application method, and contact time, etc. Additionally, at the end of the day a diluted household bleach solution will be used. 
    • Soft (Porous) Surfaces: For soft (porous) surfaces such as carpeted floor, rugs. Therapist will remove visible contamination if present and clean with appropriate cleaners indicated for use on these surfaces.
    • Electronics and other tools used during treatment: For electronics such as tablet, touch screens, laptop, therapist will remove any visible contamination if present and follow the manufacturer’s instructions for all cleaning and disinfection products. For tools, stones and other equipment used during treatment, therapist will wash/clean and disinfect those after each client leaves.  Ice/heat packs will be sanitize as needed and will be used inside protectors that will be washed after each use.
    • Linens, Clothing, and other items that go in the laundry:  Therapist will wash items as appropriate in accordance with the manufacturer’s instructions using the warmest appropriate water setting for the items and dry items completely.
  • Therapist will repeat her hand-washing protocol and reset the table and treatment space for next client.

Sanitation Between Clients

  • Therapist will continue to wipe down surfaces in the room (tables, plastic cloth’s container, shoes container, doorknobs, handles, bottles, light switches, etc.), countertops, any other equipment, and chairs.

Sanitation at End of Day

  • Therapist will empty all trash cans, then use cleaning cloths to wipe the inside and outside of the garbage can thoroughly.
  • Therapist will do end of day post-client cleaning, including her cellular, keyboard, thermometer, and all light switches and doorknobs, and any other surfaces clients came in contact with.
  • Therapist will remove bagged laundry from the dirty bin for washing.
Associated Bodywork & Massage Professionals
© Copyright 2020 Flor Banks, Licensed Massage Therapist. All rights reserved.